Welcome to the
AAA Premier family
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Our Service Commitment
Our goal here at AAA Premier Pool Services is to provide you with premium pool service in an efficient manner. Our average service stop usually takes between 8-10 minutes on larger pools while smaller pools may take less time. This is because we are not interested in delivering a clean pool for one day every week, but rather a strong functional system that keeps the pool looking great all week long. If it feels like service is fast - that’s a good thing! Happy pools are well balanced and require less time spent. Check your service email every week to see how we cared for your pool.
In the event that an issue pops up between services, you should feel free to contact us by phone, email, or text. Although more visits will frequently require additional payments, we make existing clients a priority and will ensure we get everything working great again as quickly as possible.
We feel it's important to outline expectations in our partnership to ensure peak satisfaction all year round. Please read all of these terms so you can ensure we are the right fit for you. We find that these terms and conditions ensure that we can meet expectations as a team. This is to serve as a service agreement and welcome letter and is not a contract. Service can be terminated at any time by either party.
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About Us And What Sets Us Apart
We are a family owned and operated business that hires only family and close family friends we can trust to give our clients the best possible service.
We have continuing training and are partners with major manufacturers like Jandy, Pentair, Hayward and more.
We are trained by the PHTA previously known as the National Pool and Spa Association and by the National Plasterers Council.
We give detailed reports with photos every service visit so you know exactly what we do.
Our top tech and supervisor has 19 years experience and counting
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Our Weekly Services
✔ Water Analysis & Treatment - To keep the pool balanced and safe to swim
✔ Chemical Dosage Logs - For transparency, so you can see what we do
✔ Photos - To stay accountable to you, our valued client
✔ Equipment Inspection - To keep your equipment in top condition
✔ Weekly Digital Service Report Email - To keep you informed and ensure reliability
✔ All Needed Cleaning Tasks - To maintain both cleanliness and chemical efficiency
✔ Minor Repairs - To extend life and improve performance of equipment
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Extra Services
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Storm/Party Cleanup
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Sometimes extra work needs to be performed after a storm, party or other event. we are happy to do so, but a small fee may apply. The current rates can be found here
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Minor Repairs
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Repairs that cost $75 or under that affect the performance of your
pool equipment or chemical dosing will be done without authorization. These minor fixes can waste time to be communicated back and forth while your pool equipment, water quality, and possibly pool safety is compromised. Therefore, we will take care of these items for cheaper than the cost of going to the store to replace yourself with OEM parts. This includes services for GFCI receptacle, water levelers, replacement lids and baskets, and some vacuum repairs. Items that are more than $75 or require a labor charge will need to be authorized first. If you wish to supply certain parts, please keep these where our technician can readily use them for said repairs and only labor will be charged for.
No labor charge for simple things like baskets and other simple items.
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Service Calls / Diagnosis
Occasionally issues evolve that are beyond the skill of our weekly technicians. If this occurs one of our supervisors or repair technicians may be scheduled to come to your home. Any charges for these services are applied to the cost of the total repair. In the event that you choose not to do the repair with us, you may incur a diagnosis fee.
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After Hours Service Calls
After hours calls may not always be available. If one of our team
members can assist you via phone or text instead of rolling out a truck
we will do that instead. Rates for after hours service calls can be reviewed at here
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Billing
Our billing method is to charge a flat rate for the labor of our experienced technicians, and then a separate chemical cost for what your pool needs! We chose to use this method as we found that many clients were subsidizing those that heavily use their pools. This method makes invoicing more fair for everyone and can even save the majority of homeowners money. We require a credit card on file for autopay for easy billing on the last day of the month.
We work hard to prevent the extreme turnover that many other companies in the industry face. Our team is well compensated, prioritized, and trained. They are the type of people that will know what your pool needs or will take the time to find out. To maintain the teams compensation and training as well as the rise in overhead costs, Rates will be reviewed every year and may be adjusted as necessary.
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Preventative Maintenance
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Routine preventative maintenance is an important part of pool ownership. Filter cleanings and salt cell cleanings (if applicable) are an important part of maintenance and upkeep of a pool and/or spa. We will be performing filter service and salt cell service (if applicable) in April and October unless you have selected to not have this done. The costs of these services are in addition to your regular maintenance and will be charged to the credit card on file. The current rates can be found at here. Additional cleanings are usually not necessary unless it is a short term rental property (eg. airBnB) or the filters cartridges/grids are at the end of their life. Any additional cleanings will be performed as needed.
Regular Inspections with Detailed Reports
Many people who become our clients are unaware of many preventative maintenance and/or repairs that their pool needs. This is why we have decided to give you 2 FREE inspections a year that includes a site survey and a detailed report that will be emailed to you.
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Larger Repairs
Our team will reach out when anything comes up to let you know the best corrective options. Long delays in authorizations for repairs can result in the pool not looking great. Although we are willing to supplement a faulty system with more work for a short period, we may need to change the rate or reconsider service if maintenance issues go unaddressed for a long period of time.
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Site Safety
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As the resident/owner it is your responsibility to maintain site safety. Flammable items such as plastic, foliage etc are to be kept away from all pool equipment such as pump, electrical, heater, etc. Another site- safety area is the Swimming Pool Safety Act also known as HEALTH AND SAFETY CODE SECTION 115920-115929 This covers things like gates,fencing,alarms and more. We strongly advise you to follow ALL guidelines in the Swimming Pool Safety Act. AAA Premier Pool Services, all of its representatives, and affiliates are free from any and all liability if any of the guidelines in the swimming pool safety act are not followed by the resident and/or owner.
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Chemical Additions & Pump Times
A supply of granular chlorine shock may be sold to you and left on-site to add in the event of a holiday falling on the service day, or we cannot service the pool for any reason (dogs, locked gates, etc). It must be stored in a cool dry place and out of reach of children and animals. More shock will be left on-site upon request. For select pools, liquid shock may also be left onsite during the hottest months of the year. This is for you to add to the pool 3-4 days after the service visit to make up for the rapid loss of chlorine due to UV rays from the sun. Once liquid is used, the empty bottle shall be left in near the pool equipment for refilling. This liquid shock is also to be stored in a cool, dry, and safe place away from children and pets. If liquid shock is left for this purpose, you will be notified.
Please DO NOT add anything other that what we have directed you to, as this can not just lead to confusion but a chemical overdosing that can be extremely dangerous.
Also please do not change pump speeds or run time from what our technician has determined it best for your pool.
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Locks
We understand that some homeowners need to keep their gates locked. We prefer combination locks or to have a key on-site in a lockbox (provided by us) as opposed to the gate to be unlocked for us, as this can be forgotten. If we arrive for service but are unable to access the yard due to a locked gate or aggressive pets, we reserve the right to charge for a trip fee to cover labor costs. We understand that accidents happen and may waive charges or rescheduled visits for one-time issues.
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Rain And Other Inclement Weather
On bad weather days the service technician will arrive at your home. If there is a break in the weather enough to service as normal, that will be done. If it is only possible to perform chemical and equipment checks and adjustments, that will be done. If for example it is raining so hard that we can not perform our chemical tests, we will explain on the service report. We will always perform as much of the necessary tasks as the weather permits
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Vacation/Sick Policy
As a reminder, since we charge a monthly rate we balance those months with 5 weeks by taking off 4 weeks each year. We always try to keep those 4 weeks a year to the off-season and will give you as much notification as possible via an email or text when a sick day is needed.
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Covers
With the exception of motorized covers, we are unable to remove or reapply pool covers on a client's pool. We will remove hard covers off of small spas. In the event that a pool cover is on for our service stop, we will still do a chemical and basket check, but will not be able to modify the cover.
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Water Level
Our technicians cannot turn on hoses without an automatic shut off valve being present and functioning. Pool owners without this equipment will need to monitor their water level to ensure the cleaning equipment can function all week long. Having water level too high will cause the skimmer to not work and cause lots of debris both floating and sinking. Having the water level drop below the skimmer can cause equipment damage and the pool to turn green. If we arrive for service and the water level is too low for the equipment to safely function, we will turn off pool equipment and notify you. Depending on the severity, we may not be able to complete a full service either. If additional visits are needed to reactivate the pool equipment, you may be charged. If extra labor and/or chemicals are needed to recover from either water level issue, there may be an extra charge.
Walkway and Working Area
We require a clear path to the pool and all pool equipment with no obstructions as this keeps us safe from tripping,falling,and spilling potentially dangerous chemicals. We also politely ask that all hanging decorations like lights, speakers, clocks etc are away from the pool area as they impede us from using a service pole. We also shall not be held responsible for any damage done by the service pole to hanging light, speakers, clocks, decorations etc.
Auto-Cleaner / Auto-Vacuum
To maintain the pools cleanliness throughout the week and avoid plaster stains, we require a functioning auto-vacuum. We have included this in your rate. Due to this, if your vacuum needs replacement and you do not wish to do so right away, we can offer you a new vacuum for $20/month until the unit is paid in full. This avoids the need to raise the service rate to include time spent performing a manual vacuum, while keeping your pools floor clean all week long. Also we maintain suction side and pressure side cleaners only, and do not touch electric ones. This is because they are extremely prone to failure and breakage.
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Dogs / Pets
The pets of most of our clients are one of the best perks of the job! We are all animal lovers and appreciate the company of friendly dogs. We will ensure gates are secured so that your precious pets remain safe. However, if your pet doesn’t feel the same way about us we do expect them to be indoors or away from all pool maintenance areas. The same will be required with overly friendly pets (eg. jumping on or knocking techs down with excitement) as it poses a danger with the potentially dangerous chemicals we carry in with us. We also require that if you have visiting dogs that may pose a danger that you notify us immediately. It is the homeowners responsibility to keep us safe from their pets. We are happy to send a text message alert when on the way, and we keep the service on the same day every week unless advanced notice is provided. After sending the text our tech is required to give you 15 min to respond and verify with you that the dogs are put away and it is safe to enter. If we arrive for service but are unable to safely access the yard, you may still be charged for service. We understand that accidents happen and may waive charges or rescheduled visits for one time issues.
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Service Cancellation
In the event that you no longer need pool service, simply call, text or email us. We will stop service immediately or on a specified date. Please note that although you will not incur any additional charges, your current balance will need to be charged for. If a refund is owed, a check will be mailed out to you within two business days.
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Verbal Abuse/ Harassment
Although extremely rare, we do not allow any type of verbal abuse or harassment to our team. They are instructed to cease contact if any occurs. We understand the frustrations associated with unmet expectations or expensive repairs and make every attempt to take great care of our clients. However, mutual respect is the only successful path to a resolution.